Shipping & Delivery Policy

Thank you for shopping with VIVICA. We aim to deliver your skincare products safely and on time. Please read our Shipping & Delivery Policy below.

Order Processing

• Orders are processed within 1–2 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Time

• Standard Delivery: 3–7 business days.
• Delivery timelines may vary depending on your location.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

Order Tracking

Once your order is shipped, you will receive a confirmation email or message containing your tracking details, allowing you to monitor your shipment.

Delivery Delays

While we strive to deliver orders on time, delays may occur due to weather conditions, courier issues, public holidays, or other unforeseen circumstances. We appreciate your patience and understanding.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. VIVICA is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.

Lost or Damaged Shipments

If your order arrives damaged or is lost during transit, please contact our customer support immediately so we can assist you in resolving the issue.

Contact Us

• Email: info@vivicainternational.com
• Website: www.vivicainternational.com